top of page
  • I have received a credit note. How can I redeem it?
    To redeem your credit note, key in the code at check out. If the value of your purchase is higher than the value of the credit note, you can pay the difference with any of our payment methods. You will need to use the full amount of the credit note in a single purchase. Please note that you cannot redeem the credit note at any retail outlets
  • How do I contact customer service?
    Call us on +91 7011003836 from 10:00 hrs IST to 20:00 hrs IST or drop us a mail to swabhav.in@gmail.com
  • How can I cancel my order?
    All orders can be cancelled before the order is shipped from our warehouse. Once the order is shipped, a cancellation cannot be accepted. Any order requiring special production cannot be cancelled.
  • What if the item I have ordered is out of stock?
    In the rare case that your selection is out of stock, you will be intimated about the next available date. If the date is not suitable, you have the option of changing the selection or canceling your order.
  • What currency will my order be billed in?
    All domestic orders are billed in Indian Rupees (INR).
  • Whom should I contact if I have problems with my order?
    Please write to our Support Executive at swabhav.in@gmail.com and we will be happy to help you with your order queries.
  • How can I modify my order?
    You can modify your order during the shopping process by editing your shopping cart. Once you confirm payment, the only way to change your order would be to cancel before the order is shipped and place a new order.
  • Can I change my billing address?
    Please provide the billing address as per the address on your credit card for successful payment processing.
  • Is there a cash-on-delivery option?
    Currently, we do not provide an option for COD. We will be introducing it soon.
  • How will I know that my order is confirmed?
    After you make your selection and complete the payment process successfully, an automatic order confirmation email will be sent to you with an order confirmation number from Swabhav.
  • When will my credit card be charged?
    Your credit card will be charged at the time of placing your order through our secured payment gateway. An online real–time authorization is done through the payment gateway.
  • How long will it take to receive my order?
    Subject to goods being in stock and geographic condition of the city, shipping across India typically takes 5-7 working days.
  • Can my order ship to A P.O. Box?
    Sorry, we do not ship to Post Office Boxes. If you have a specific request, please write to swabhav.in@gmail.com for further information.
  • Can I return the product at a Swabhav store?
    Products bought online cannot be exchanged or returned at any of our retail stores.
  • How long will it take to receive my order?
    Subject to goods being in stock, domestic shipment across India typically takes 5-7 working days.
  • How is your return policy?
    We accept returns only for defective goods or those which are damaged in transit when ordered through our online store. You can also return an item if the order has taken more than 10 days to be delivered from the promised date of delivery.
  • When will I receive a refund for my returned products?
    Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 working days after we receive and process your return. A refund confirmation will be sent to your email address.
  • Will I be charged for octroi or entry taxes in case of domestic shipping in India?
    Our prices are inclusive of all applicable taxes. You will not be charged more than the price mentioned on the website.
  • Which countries do you ship to?
    Currently, we ship only domestically. We will be starting International shipping soon. If you have a specific request, please write to swabhav.in@gmail.com for further information.
  • Can I ship different items in my order to different shipping address?
    We can only process one shipping address per order. So, if you would like to order several items and ship to different addresses, please treat these as separate orders.
  • Who do I contact in case my order has not been delivered within the stipulated time?
    Call +91 7011003836 from 09.00 hrs IST to 20.30 hrs IST or email swabhav.in@gmail.com
  • Can I change my shipping address after an order has been placed?
    Please ensure that you type the correct and complete shipping address while ordering as this cannot be changed after confirming your order.
  • How do I remove my name from your mailing list?
    Please select the 'Unsubscribe' option that comes with every email or newsletter that is sent from Swabhav.
  • Will you share my information with others?
    We do not share your information with anyone. Please read our Privacy Policy for more details.
bottom of page